Course description
Customer-Centric Leadership
The Customer-Centric Leadership training program builds the capabilities necessary to lead cross-functional teams and shape a culture conducive to implementing and living a customer-centric strategy. The training program makes leaders explore practical, go-to-market strategies to build brand equity by keeping customers at the forefront of the business. Upon completion of the training program, the leaders and executives know how to succeed in creating a customer-centric culture, identify and cross the organizational silos that stand in the way of effective customer experience strategy, ensure that the organization is truly committed to delivering great customer experiences, and know how to anchor customer experience work and make it come to life in the organization.
Upcoming start dates
Training content
Create a customer-centric organization. Explore the practical, go-to-market strategies to build brand equity by keeping customers at the forefront of the business.
- Commitment To Extraordinary Service
- Innovating Through
- Telling Your Brand Story
Course delivery details
- Broad library of programs across 50+ titles
- Hybrid customization for content assimilation
- Relevant courses for current industry challenges
- Programs structured for virtual delivery, not just classroom
- Interactive courses for practical skill development
Certification / Credits
- Get customized leadership courses
- Keep up with emerging trends
- Develop skills lead with conviction
Why choose IPL?
Infopro Learning has a Customer Satisfaction (CSAT) Score of 98%
Infopro Learning has 9500 trainers across the globe
Infopro Learning was founded in the year 1989
Contact this provider
Infopro Learning
Infopro Learning is an award-winning workforce transformation consultancy that unlocks the potential of people to power business performance. As a global leader in talent development and managed learning services, Infopro Learning offers solutions that support the entire lifecycle of learning, from...