Mediating and Defusing Conflict

Mediating and Defusing Conflict

The basics of conflict resolution will be presented so that instead of allowing it to escalate, participants can resolve it by bringing the disputing parties together identifying the source of the conflict, allowing each person to present his/her point of view, identifying needs, seeking areas of consensus, finding areas of compromise, arriving at a collaborative approach, providing a written contract if necessary, and reviewing the status at a future time.