Professional Course

Preventing Miscommunication in Virtual Work

edX, Online
4 weeks
4 weeks
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Course description

Preventing Miscommunication in Virtual Work

Communicating in a virtual environment, whether through email, video, or chat-based platforms, requires a unique set of skills.

This course introduces concepts and strategies to develop skills and professionally manage your virtual presence. Using a decision tree for virtual communication, learn to choose the right mode of communication, engage in conversations both verbally and non-verbally, adjust your messaging to create collaboration over conflict, and formulate inclusive and thoughtful responses.

Preventing miscommunication requires you to analyze your audience, situation, and self before communicating. You also need to develop the ability to adapt in response to your audience and situation. During this course, you will learn about, practice, and develop these analytical skills.

The communication skills you learn about and begin to develop in this course are valuable to all members of the workforce who now have virtual components in their daily work life. The course is especially useful to those entering a professional environment for the first time, or those new to remote work.

Who should attend?



Course delivery details

This course is offered through Indiana University, a partner institute of EdX.

2-4 hours per week


  • Verified Track -$99
  • Audit Track - Free

Certification / Credits

What you'll learn

  • Identify different methods of virtual communication
  • Apply virtual communication methods to different situations
  • Recognize common pitfalls of miscommunication and conflict in virtual settings
  • Analyze audience, situation, and self before communicating
  • Learn to adjust/respond vs. react in virtual communication
  • Evaluate personal communication skills, identifying strengths and opportunities for improvement

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141 Portland Street
02139 Cambridge Massachusetts


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