Professional Course

Certificate of Management

Davenport University's Institute for Professional Excellence, In Grand Rapids (+4 locations)
11 weeks
11 weeks
This provider usually responds within 48 hours 👍

Course description

Certificate of Management

The Certificate of Management focuses on the management and leadership skills necessary to increase the productivity and performance of your team. Find the right mix of guidance, leadership, motivation, and communication to acquire peak results. The program begins with a DISC assessment to build awareness and increase effectiveness with team members, peers, and up-line managers. DISC-style is weaved into each of the sessions to empower managers to understand their natural tendencies and how to improve.

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Who should attend?

Who Should Attend?

Davenport University’s management certificate is for any professional looking to improve leadership and management skills, including but not limited to:

  • Managers, supervisors, and team leaders who need to learn to lead in today's complex environment or those who might be facing new challenges
  • Experienced managers taking on new leadership responsibilities
  • Professionals recently promoted into a management position

Training content

The 6 Management Topics Include:

Defining the Leader in You (+DISC)

We all possess different management strengths and attributes. In this management training, participants learn to utilize the DISC behavioral model to identify DISC styles in others and themselves. And how to tap into different strengths based on the interaction.

Communicating Without Confusion

Good managers are also good communicators. Learn to turn strategy into action by connecting with your teams. In this management training, you will learn to use active listening, persuasion, and negotiation to improve communication.

Impacting Motivation

Effective leaders improve team performance and confidence by understanding individuals’ motivation to perform. Learn how to assess the situation to determine what kind of leadership will motivate your employees.

Problem Solving for Business

As a manger, it is common to be stuck in a situation without a clear solution. Learn to identify the underlying issues of the problem - not the symptoms - to identify and resolve issues.

Embracing Conflict

Conflicts can tear teams apart and managers need to work to help resolve differences quickly and promote cooperation. Learn to identify types of conflict and identify a resolution to increase trust and credibility on your team.

Creating High Impact Teams

Leaders in high-performance teams know how to create energy and enthusiasm. Team members feel inspired. In this management training, you will learn to recognize and utilize key elements that move teams from involvement to empowerment.

Course delivery details

Both in-person and live-virtual options available.

Certification / Credits

Credits: 4.5 CEUs

Credits: 42 PDCs

After completing this course, you will be able to:

  • Build an understanding of different management styles to be successful in a leadership role
  • Use assertive communication, minimize passive and aggressive communication, and use active listening to ensure that goals clearly communicated
  • Identify the preferred communication style of others, and adapt your style accordingly
  • Recognize behavioral styles and appropriate motivators associated with each style and distinguish between hygiene and motivation factors and use each appropriately
  • Determine the business requirements necessary for solving problems and make decisions based on data
  • Identify both healthy and unhealthy conflict and use techniques and tools to initiate and hold difficult conversations to manage conflict
  • Recognize how others can best contribute to a team and draw those attributes out of team members to build an effective team culture
  • Use the foundational coaching model, GROW, to help team members solve their own problems and enhance team dynamics

Why choose IPEx?

With over 150 years of innovative experience in leading-academic thought, Davenport brings the real world of business into each class.

Having strategically partnered with hundreds of businesses and organizations over the last 25 years, Davenport University’s IPEx has the experience to help organizations meet goals and achieve their vision of success.

From Michigan to Malaysia, as well as India, Canada, China, Australia, Brazil and beyond, IPEx has a global presence where learning happens with our international participants.

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Davenport University's Institute for Professional Excellence

Davenport University's Institute for Professional Excellence

Grow through professional development delivered the IPEx way — with an eye on your time and your budget. Davenport University’s Institute for Professional Excellence (IPEx) offers professional development courses focused on topics with real-world relevance, aimed at making you more...

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