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Finding Fit (Corporate)
Building Blocks Learning Network
Effective public servants bring a strong sense of self to their work. They know their place in the organization --...
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Corporate / Group Training
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1 day
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North America
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On-site
How Government Works (Corporate)
Building Blocks Learning Network
This workshop provides both a broad and a detailed road map of government. You will learn about the mechanics of...
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Corporate / Group Training
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2 days
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North America
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On-site
Legislative ToolBox (Corporate)
Building Blocks Learning Network
This workshop first provides a road map to help participants understand the sequencing of various parts of the legislative process,...
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Corporate / Group Training
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2 days
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North America
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On-site
MCs and TB Submissions (Corporate)
Building Blocks Learning Network
Cabinet and its committees—of which the Treasury Board is one—provide the forum in which Ministers make decisions on government policy...
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Corporate / Group Training
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2 days
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North America
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On-site
The Positive Alternative
Master Connection Associates
The Positive Alternative (TPA) is the baseline enlightenment customer service workshop for all employees. Everyone in the organization must understand...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
LEAP® Into Service Recovery
Master Connection Associates
Service recovery is one of the most critical components of Service Excellence and Delivering World Class Service. ‘L.E.A.P.® Into Service...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Customer Service Excellence: Virtual Training (1.5-Hour)
5.0
(3)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training (4-Hour)
5.0
(2)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (1.5-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (4-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4 and 8 hour workshop will give your staff more than just the foundation on providing good...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
Call Center Customer Service Training
TrainSMART Inc.
If you have an inbound, outbound, or bi-directional call center, then you know how hard it is to develop the...
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Corporate / Group Training
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1 day
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Multiple (2)
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Virtual Classroom, On-site
Extraordinary Customer Service
5.0
(2)
Dering Consulting Group
Extraordinary Customer Service helps participants identify their customers, both external and internal, and their needs and expectations. Dering guides the...
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Corporate / Group Training
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Multiple (2)
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On-site
Customer Service Excellence Training
TrainSMART Inc.
Your customer service team needs customer service excellence training from TrainSMART! What does it take to earn business and retain...
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Corporate / Group Training
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Multiple (2)
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Webinar, On-site
Call Center Customer Service Training
TrainSMART Inc.
In the world of high-end customer service, there is no issue that a customer brings that is not addressed. Regardless...
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Corporate / Group Training
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Multiple (2)
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Webinar, On-site
R3 – Reassure, Relate, Resolve
Imparta
Delivering a customer experience that makes your customers smile and builds loyalty to your brand is essential. However, just understanding...
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Corporate / Group Training
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United States of America
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On-site
Customer Service Training
TrainSMART Inc.
This dynamic, hands-on, and practical workshop will help your organization impact the bottom line with improved customer service skills. Delight...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site
Transforming Customer Service
Imparta
You have a few seconds to build the trust that is a prerequisite for a brilliant customer service conversation. We...
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Corporate / Group Training
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United States of America
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On-site
Customer Service Skills Training
TrainSMART Inc.
TrainSmart’s customer service skills training workshop is a dynamic, hands-on, and practical workshop that will help your organization impact the...
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Corporate / Group Training
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Multiple (2)
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Webinar, On-site
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