R3 – Reassure, Relate, Resolve
Delivering a customer experience that makes your customers smile and builds loyalty to your brand is essential. However, just understanding the basics of what each customer is looking for and knowing how to approach each customer interaction in a service environment is tough. This is especially true if you have never received training on the behaviors, attitudes and skills that are needed to deliver a truly brilliant customer experience.
Our Foundation to Customer Service program delivers a comprehensive introduction to customer service skills. At the center of this program is our unique R3 framework that was built on customer insight and research. This research showed that no customer service issue can be properly resolved until the customer feels reassured and related to. R3 teaches customer service staff the skills to do just this, and then provides training on how to build on this trust and achieve a successful resolution to each conversation.
Upcoming start dates
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- United States of America
Who should attend?
The program is for front line customer service teams and their managers whether their service conversations occur face to face, over the telephone or online. It provides a solid and compelling foundation in the customer focused skills, attitudes and behaviors that are needed to provide brilliant customer service.
Imparta improves its clients’ business performance in the areas of Sales, Sales through Service and Service using highly practical and researched approaches and an integrated solution that goes well beyond simple training interventions. Imparta’s Capability Building® System combines assessment, training, coaching, application...