Course description
Conflict: Obstacle or Opportunity
Conflict has been described as a dangerous opportunity. When people resolve conflicts quickly and respectfully with a positive attitude, they become better working partners and increase their productivity. On the flip side, unresolved conflict impedes progress, creates unproductive tension and wastes large amounts of emotional energy. Conflict can drive creative process, improve collaborative partnerships, and delivers better results. But it can also threaten professional reputations, destroy trust, and hinder alignment and execution. We all have a stake in resolving conflicts in ways that preserve both the quality of our work, and the strength of our working relationships.
The key to effectively resolving conflict is to understand the choices we make around conflict. Too often we use strategies that lead to either dysfunctional harmony or mean-spirited attacks. This webinar is designed to engage participants in an exploration of the tools and strategies that enable us to overcome the obstacles and focus on the opportunities of conflict.
Upcoming start dates
Who should attend?
The program is designed for all levels within an organization. All managers and employees will benefit from this series of short, focused sessions.
Training content
- Networking Skills / Partnership Development
- Facilitation
- Relationship Management
- Self Awareness
Course delivery details
Primary: 2-hours
Alternatives: 90-minutes, ½ day (3.5 hours), full-day (7 hours)
Certification / Credits
- Respect constructive conflict as a necessary component of effective teamwork
- Understand one’s own strategy in resolving conflict
- Understand the dynamic that this strategy creates when working with other people
- Develop a conflict resolution attitude
- Manage emotions and defensiveness when resolving conflict
- Learn and practice strategies for managing difficult conversations
- Manage workplace disagreements by balancing advocacy with inquiry
Why choose Wronski Associates?
Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.
Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.
Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.
Contact this provider
Wronski Associates
Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...