Course description
Bambi Vs Godzilla: Dealing With Different, Diverse and Sometimes Difficult Behaviors
We all know that diversity can be a tremendous source of collective creativity and insight, but research also shows that our diversity has the potential to disrupt group functioning if teams do not learn how to leverage their differences. These two divergent realities pose a paradox that has held the attention of researchers and organizational leaders for many years. Indeed, every organization has its share of people, who because of different interpersonal styles can be challenging for others to work with. They may be customers, they may be co-workers - but in either case, working with them in a way that leads to success is a critical skill.
In this session, we will answer the question: how can we leverage diversity in ways that lead to positive outcomes and more effective group performance? Participants will discover that most people are more different than they are difficult. They will learn how to value difference and build relationships with people who are different. Participants will explore six difficult styles and understand both the "why" of these styles, and the “how” of increasing one’s ability to create a positive dynamic.
Upcoming start dates
Who should attend?
The program is designed for all levels within an organization. All managers and employees will benefit from this series of short, focused sessions.
Training content
- Networking Skills / Partnership Development
- Influence and Negotiating
- Professional Communications
- Relationship Management
Course delivery details
Primary: 2-hours
Alternatives: 90-minutes, ½ day (3.5 hours), full-day (7 hours)
Certification / Credits
- Understand the origins of negative, disruptive behavior
- Learn how to not react to reactive people
- Explore four different personality, workstyle differences, and six difficult personas within these personality types
- Discuss and apply strategies for dealing with truly difficult styles
- Increase your options for managing difficult relationships in your life
- Practice formatting conversations to effectively manage conflicts
- Learn how to make sure you are not the difficult person
Why choose Wronski Associates?
Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.
Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.
Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.
Contact this provider
Wronski Associates
Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...