Course description
Dealing With Difficult People
Every organization has them – those difficult people who negatively impact morale, productivity, teamwork, and their own career!
Difficult people are typically working from the negative side of their personality rather than from a conscious desire to be difficult. They may not realize the impact they are having on others.
The question is: how do we effectively manage the negativity and challenges that difficult people intentionally or unintentionally create?
Stop avoiding or being afraid of these individuals and utilize tools to increase understanding, communication, and management of difficult people and situations.
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Upcoming start dates
Who should attend?
Target Audience
TrainSMART’s Dealing With Difficult People At Work training is for anyone that wants to understand techniques to manage and work with difficult people in the workplace
Training content
- The Motivational Cycle
- Patterns of Difficult Behaviors
- Effective Coping
- Managing Anger
- Effective Communication Skills
- Building Self-Esteem
- Taking Action
- Providing Useful Feedback
- Handling Conflict
- Taking Criticism?
- Practicing Reinforcement
- Preparing to Communicate
- Communication Skill Practice
Course delivery details
Dealing with Difficult People is available in the following formats:
- Conference Breakout Session
- Lunch & Learn Program
- Face-to-Face Half-Day Training Workshop
- Face-to-Face Full Day Training Workshop
- Multi-Session Webinar
Certification / Credits
- Learn how to distinguish when it is useless to argue with the difficult person
- Learn how to maintain their own sense of self-confidence
- Learn how to avoid verbal abuse
- Learn how to select the correct course of action
- Learn how to identify coping strategies
Why choose TrainSMART Inc.?
Customized training programs for every organization
Certified Women-Owned Business (WBENC & WOSB)
Industry-proven facilitators, consultants, and experts
Contact this provider
TrainSMART Inc.
TrainSmart specializes in helping you identify people and process challenges that may be preventing your organization from achieving optimal results. We take a collaborative approach to create a tailored strategy for success. TrainSmart’s goal is to partner with you to...