Course description
Problem Solving & Decision Making
We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.
Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this two-day workshop is all about.
Learning Objectives
This two-day workshop will teach participants how to:
- Apply problem solving steps and tools
- Analyze information to clearly describe problems
- Identify appropriate solutions
- Think creatively and be a contributing member of a problem-solving team
- Select the best approach for making decisions
- Create a plan for implementing, evaluating, and following up on decisions
- Avoid common decision-making mistakes
Upcoming start dates
Training content
Definitions
To begin, participants will explore what problem solving and decision-making means. They will also learn the eight essentials to defining a problem and apply these concepts to a simple case study.
Making Decisions
Next, participants will learn about different types of decisions, the difference between facts and information, and common decision-making traps.
Getting Real
Next, participants will review their pre-assignment. This will help them evaluate how they currently solve problems.
The Problem-Solving Model
During this session, participants will learn about a three-phase model that they can apply to most problems. They will also have an opportunity to apply the model to two case studies.
The Problem-Solving Toolkit
This session will look at seven basic problem-solving tools and two advanced tools (the degrees of support and fishbone analysis). Creative thinking methods, including brainstorming and brainwriting, will also be discussed.
Aspirinia
Next, participants will work through a case study that will help them internalize and apply the concepts learned so far.
Swotting Up
Solving business problems can be a bit different than everyday dilemmas, so this session will show participants how to use SWOT analysis in their organization.
Making Good Group Decisions
Next, participants will learn about some things that are essential for team problem solving.
Analyzing and Selecting Solutions
This session will look at the second phase of the problem-solving model: making a decision.
Planning and Organizing
To wrap the course up, participants will learn how to complete the third phase of the problem- solving model. Topics will include planning and organizing a solution, completing a follow-up analysis, evaluating results, adapting with change, and celebrating success.
Course delivery details
This course can be offered in the following formats:
- On-site
- Online
- Webinar
Why choose Mainstream Corporate Training?
Serving Over 40 Business Verticals, across North America
98.8% Client Satisfaction, 99% citing they would refer our programs to others
ROI realized by clients as early as the first 3 months post training
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Mainstream Corporate Training -Engaging Interactive Professional Development
Mainstream is committed to providing quality training that is essential to successful professional and personal growth; our programs help learners maintain a competitive advantage through insightful and effective training topics. Information continues to change and develop our lives, therefore, our mission...
I think this course was a great and should be used as a 'unifier' for any business. There are so many daily situations where problems could arise and it's beneficial to have eve...