Course description
Handle Objections/Rejections - Sales and Management Skills
Resistance is a predictable, natural, emotional response that takes place within everyone. To successfully move projects and clients forward, your people must understand how to handle resistance.
Participants begin by identifying the worst resistance they have ever received and then learn the nature of resistance, different levels of acknowledgement and the power of asking the right questions. By asking the right questions and listening actively, leaders learn to understand different perspectives and build cohesive teams. This interactive approach to leadership builds trust, connects people, and illustrates that resistance is an opportunity.
Handle Resistance gives participants direct experience with new techniques for alleviating the stress, conflict and tension that arise in times of change. Using self-reflection and shared learning processes, participants discover that resistance can be seen as a source of information and opportunity while they explore new modes of conversation that energize teams and improve interactions.
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