Course description
Conflict Management: Negotiation
Negotiation is an essential skill. We negotiate every day, in all spheres of our existence: at work, with family, friends etc. whether we intend to share material goods, solve a divergence of interests or reconcile different desires, dreams, tastes, colors etc. we negotiate constantly. Yet, many of us lack negotiation skills mainly because we often fail to identify optimal options that satisfy our own interest and the other person’s interests simultaneously.
Indeed, human beings pursue motivations, develop expectations, biases and emotions. They analyze the information presented to them and make decisions across the spectrum of their own cognitive boundaries. Their actions fluctuate depending on the situation or their personality. All these variables not only influence people's behavior but, more fundamentally, they alter the very dynamics of dispute resolution.
In this course, which mixes theories and practical exercises, you will get acquainted with the negotiation process as a cooperative conflict management strategy. The course will highlight the variables that influence negotiators’ behaviors and strategies. It will provide you with a detailed understanding of the psychological processes at play before, during and after any negotiation.
Upcoming start dates
Who should attend?
Prerequisites
None
Course delivery details
This course is offered through Catholic University of Louvain, a partner institute of EdX.
4-6 hours per week
Costs
- Verified Track -$199
- Audit Track - Free
Certification / Credits
What you'll learn
- Analyze and model situations of negotiation
- Learn to negotiate optimally and master strategies leading to mutually beneficial outcomes
- Identify the roles of emotions and cognition in negotiation
- Understand what makes negotiators feel satisfied
Contact this provider
edX
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