Course description
Frontline Manager Certificate Program
Frontline managers and supervisors play a vital role business, supervising the employees who deliver the products and services your valued customers desire.
Investing in talent development, at this critical point, leads to improved supervisor effectiveness and engagement, increasing the likelihood of employee productivity, retention and engagement. A well-developed frontline workforce also provides a greater pool of candidates to fuel your talent pipeline as well as improved customer satisfaction and return business.
Corporate College offers the Frontline Manager Certificate Program to equip upcoming, new, and seasoned supervisors with the tools they need to succeed in their leadership roles. Facilitated by Corporate College leadership experts, participants will grow their abilities and earn their Frontline Manager Certificate upon the completion of ten half-day sessions.
This course can also be offered virtually. Please contact Corporate College to learn more.
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Upcoming start dates
Training content
Successful Frontline Managers:
- Lead with professionalism and integrity — they “walk the talk”
- Effectively organize and plan work and resources
- Tackle problems with confidence and handle the unexpected
- Take responsibility for their decisions
- Demonstrate business knowledge and skills, and make sound judgments
- Are team-oriented and inclusive, coaching to support and develop
- Inspire others to go the extra mile
- Set clear expectations, communicate effectively and push for results
- Confront and resolve conflict
Courses Include:
- Becoming a Team Player
- Dealing With Difficult People
- Delivering Great Customer Service
- Effective Communication
- Embracing Change at Work
- Frontline Leadership: The Leadership Journey
- Handling Conflict at Work
- Prioritizing My Time
- Professionalism
- Using Your Strengths
Costs
The cost of this training course includes all course materials and a subject matter expert instructor
Certification / Credits
Upon completion, participants will receive a Certificate of Competion with CEUs
Contact this provider
Corporate College, a Division of Cuyahoga Community College
Founded in 2003, Corporate College offers Northeast Ohio businesses and individuals professional training and development, along with state-of-the-art meeting and conference space at Corporate College East in Warrensville Heights and Corporate College West in Westlake. Whether you are engaged with...