Course description
Dealing with unhappy or demanding customers tests one's patience and professionalism. This course provides techniques for defusing tense situations, resolving complaints effectively, and creating positive customer experiences. Mastering these skills leads to higher satisfaction rates and a reputation for exceptional service.
Difficult customer situations can arise unexpectedly, leaving employees flustered and the customer dissatisfied. This training equips learners to handle upset or irate customers calmly and professionally. Participants will learn a four-step model for defusing tense encounters and calming agitated individuals. They'll explore strategies for working with various types of difficult customers, from the explosive to the obsessive. Additionally, the training covers techniques for delivering bad news diplomatically while maintaining rapport and trust. With these skills, representatives can transform problematic interactions into opportunities for outstanding service.
Upcoming start dates
Why choose Chart Learning Solutions?
Chart Learning Solutions strives to help organizations and individuals apply the skills in their professional development. This ensures that individuals perform at optimal levels of productivity. Our innovative hybrid learning methodology will:
- Increase team and employee engagement
- Provide employee accountability
- Accelerate positive behavioural changes
- Improve skill competencies and levels of professionalism
- Promote positive cultural change
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Chart Learning Solutions
There's no denying that workplace demands are changing. It is essential that we develop, nurture, and continuously evolve our soft skills to make them the most valuable assets in our companies. Our purpose is to successfully change and enhance the...