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Learn to Lead an Effective Customer Service Team
Lorman Education Services
Use an outsider's perspective on identifying engagement behaviors you can use to lead your customer service team to success. A...
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Professional Course
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1.5 hours
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From 99 USD
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Online
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Self-paced Online
Customer Service
New Horizons Computer Learning Centers
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of...
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Professional Course
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1 day
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Online
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Self-paced Online
Customer Service
New Horizons Computer Learning Centers
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of...
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Professional Course
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1 day
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Online
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Self-paced Online
Reveal the Secrets - Customer Insight Training
Learn2
Reveal the Secrets is a powerful experience for any business seeking clearer insight into their market. This experience focuses on...
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Corporate / Group Training
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Online
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Self-paced Online
Customer Service Manager Training
AMA - American Management Association
By applying the concepts in these learning assets, any manager of a customer service team can build and sustain an...
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Professional Course
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4 hours
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From 249 USD
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Online
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Self-paced Online
Frontline Customer Service Representative Training
AMA - American Management Association
Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so...
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Professional Course
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4 hours
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From 249 USD
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Online
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Self-paced Online
Providing Outstanding Customer Service
New Horizons Computer Learning Centers
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer...
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Professional Course
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2 days
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Online
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Self-paced Online
Providing Outstanding Customer Service
New Horizons Computer Learning Centers
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer...
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Professional Course
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2 days
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Online
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Self-paced Online
Conflict Management For Telephone Call Centers - E-Learning
Vistelar, LLC
Learn Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies that addresses how to: Provide better customer service Predict, prevent...
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Professional Course
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From 47 USD
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Online
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Self-paced Online
Why Customer Service Reps Are Providing Poor Service and How to Stop It
Lorman Education Services
Understand why customer service reps are providing poor service, and learn how to fix it to retain a favorable relationship...
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Professional Course
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1.5 hours
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From 99 USD
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Online
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Self-paced Online
Introduction to Salesforce for Service
Stony Point
Stony Point has developed this training course to equip all customer service and call center personnel with the basics of Salesforce....
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Professional Course
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From 300 USD
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Online
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Self-paced Online
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Beginner level
Conflict Management For Contact Professionals - E-Learning
Vistelar, LLC
Learn Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies that addresses how to: Provide better customer service Predict, prevent...
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Professional Course
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From 77 USD
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Online
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Self-paced Online
Fundamentals of Customer Centricity
edX
Customer-centricity is an approach to doing business that focuses on providing a positive customer experience both at the point of...
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Professional Course
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5 weeks
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From 149 USD
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Online
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Self-paced Online
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Beginner level
LEAP® Into Service Recovery
Master Connection Associates
Service recovery is one of the most critical components of Service Excellence and Delivering World Class Service. ‘L.E.A.P.® Into Service...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Customer Relationship Management
edX
Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining...
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Professional Course
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6 weeks
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From 149 USD
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Online
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Self-paced Online
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Intermediate level
Banking Leadership Development: Leading for Innovation and Customer Success
Accountability Now
This course is designed for banking professionals seeking to develop their leadership skills in a rapidly evolving industry. It focuses...
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Professional Course
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4 hours
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From 497 USD
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Multiple (2)
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Self-paced Online, Classroom
IT-Ready Technical Support -- Online only
CompTIA Tech Career Academy
IT-Ready Technical Support - Online Only Course There’s constant opportunity in tech for jobs that pay well and have lower...
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Professional Course
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16 weeks
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From 8,500 USD
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Online
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Self-paced Online
Difficult Conversations
5.0
(7)
Stitt Feld Handy Group
Practical, Interactive and Fun: In the simulated conversations, you can experiment and act in ways that you would never consider...
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Professional Course
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4 hours
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From 99 USD
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Online
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Self-paced Online
Customer-Centric Enterprise: Scale Product Lifecycle Management
edX
This course provides a flexible and customizable playbook to build out a Product Enterprise and evolve an organization’s Business Model....
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Professional Course
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4 weeks
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From 199 USD
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Online
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Self-paced Online
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Intermediate level
Banking Sector Communication Mastery: Building Stronger Client Relationships
Accountability Now
Improve your communication skills within the banking sector to foster stronger client relationships and enhance service delivery. This course is...
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Professional Course
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4 hours
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From 497 USD
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Multiple (2)
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Self-paced Online, Classroom
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