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Retail Training Courses

Retail Training Courses
Retail encompasses aspects of marketing, merchandising, research and development, buying, supply chain management, and more. Based on your specific industry or field, retail training courses may be of great benefit to individuals, employees or a company on the journey to enhance their professional skills.

Participants looking to gain knowledge in the retail industry or further develop their professional retail skills should browse the courses listed below. Request information to learn more from providers.

Retail Management
International Career Institute
This Retail Management course from the International Career Institute USA was inspired by the requirements and techniques used by major retailers....
Retail Fashion Simulation
The global fashion business – footwear, apparel, accessories – is worth more than $1.3 trillion sales per year – and...
Food Safety in Retailing
5 hours
20 USD
The course covers food safety issues, regulations, and techniques to maintain a food-safe environment. You will be able to better...
80537 Retail in Brick and Mortar Stores: Installation and Configuration for Microsoft Dynamics AX 2012 R2
New Horizons Computer Learning Centers
1 day
United States of America
This course provides lessons and labs on how to install and configure the Microsoft Dynamics AX for Retail Point-of-Sale (POS)...
Applying Research & Insights: Customer, Brand, Product
Burke Institute
2 days
2,395 USD
Multiple (3)
This is a two-day seminar that focuses on the application of marketing and marketing research and insights methods, to specific...
80584 Retail in eCommerce Stores: Development and Customization for Microsoft Dynamics AX 2012 R2
New Horizons Computer Learning Centers
2 days
United States of America
By using this new suite of e-Commerce features, you can centrally manage products, merchandizing, and order fulfillment for all aspects...
80583 Retail in eCommerce Stores: Installation and Configuration for Microsoft Dynamics AX 2012 R2
New Horizons Computer Learning Centers
1 day
United States of America
Students will learn how to install the Online Store using Microsoft Dynamics AX 2012 R2 and SharePoint 2013, as well...
Shopper Marketing: Insights, Innovation, Implementation
Burke Institute
1-2 days
North America
This seminar is delivered in-house and provides a framework and foundation for developing a strong shopper marketing discipline and shopper insights...
Specialized Moderator Skills for Qualitative Research Applications
Burke Institute
4 days
3,195 USD
This four-day workshop is designed for the focus group moderator. Participants will learn: To select the specialized techniques that function...
Designing and Managing Best-in-Class Customer Engagement Programs
Burke Institute
3 days
2,695 USD
This is a three-day seminar that focuses on designing best-in-class customer engagement programs, performing data analytics, and communicating findings effectively...
Fashion Stylist & Image Consultant
International Career Institute
Offered by the International Career Institute (ICI), this Fashion Stylist & Image Consultant is ideal for those wanting to work in...
Providing Outstanding Customer Service
New Horizons Computer Learning Centers
2 days
This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer...
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Types of Retail Outlets

Retail is quite a broad category, and the retail industry is made up of several different types of stores, products, and consumers. The demands and requirements for employees and managers shift slightly depending on the type of retail store they work in. A few examples of retail stores are listed below:

  • Department Store: Usually a very large store with a variety of products and services.
  • Specialty Store: Specialty stores can be either large or small, but as the name implies, they usually only focus on one specialized product or service.
  • Boutique: Boutiques are usually quite small and are selective when choosing brands. Many only sell one brand, and that brand has control over the store.
  • Supermarket: Supermarkets are self-service stores that mainly sell groceries and toiletries or common household items.
  • E-tailer: These retailers provide their services online, and customers can shop and purchase from their online retail store.
  • Automated: Automated retailers are self-service machines available in malls, grocery stores, airports, etc. that accept credit cards and are usually open 24/7.

Retail Sales Techniques

In order to be ahead of the competition, it is important to use effective sales techniques. There are professional training courses that focus solely on how to best market products and which techniques and styles will attract the most buyers. When enrolling in a retail training course, you will learn about the different types of sales techniques that are most effective and those that are best to target certain products and certain audiences.

Customer Service and Retail Training

One of the most important skills in the retail industry is customer service. When working face to face with customers, it is important to make them feel welcome and at ease while browsing. On the other hand, working with customers over the phone requires customer service agents to equip themselves with a similar set of skills that allows the customer to feel like they’re having a genuine and positive experience. As we are all customers ourselves at one time or another, we know what makes a good customer experience and a bad one. It is important to keep these in mind while working in the retail industry. Building positive customer relationships is the key to attracting new customers and retaining old ones. Eventually, these customer interactions and feedback will reinforce the foundation of a company’s reputation, and will give them a competitive advantage.

Retail Careers

As stated, the retail industry has a field for almost every interest. If you are interested in fashion, computers, interior design, or any concentration related to retail, there is likely to be a position to fit your needs. Outside of the general sales position there are multiple roles needing to be filled in the retail industry. A few professional career paths in the retail industry are listed as follows:

  • Supply Chain Management
  • Corporate
  • Operations Management
  • Consultant
  • Manufacturer
  • Entrepreneur

Retail Training Course Format


Retail training courses can take place in-house in order to allow organizations to tailor the training to their specific needs.


There are universities who have specific certifications in certain areas of retail training. Courses such as these allow students to learn retail training processes with the added bonus of being able to ask the instructor questions while in person.


There are many online certifications available, as well, for people seeking further specialization in this field. Working professionals are even more attracted to these online courses because of their convenience and detailed lessons on specific aspects of retail training.