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The Positive Alternative
Master Connection Associates
The Positive Alternative (TPA) is the baseline enlightenment customer service workshop for all employees. Everyone in the organization must understand...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
LEAP® Into Service Recovery
Master Connection Associates
Service recovery is one of the most critical components of Service Excellence and Delivering World Class Service. ‘L.E.A.P.® Into Service...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Taking Positive Action
Master Connection Associates
The value of any program involving the performance of an employee or group of employees depends on both the strength...
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Corporate / Group Training
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1 day
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Multiple (2)
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Self-paced Online, On-site
Customer Service Excellence: Virtual Training (1.5-Hour)
5.0
(3)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training (4-Hour)
5.0
(2)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (1.5-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
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Corporate / Group Training
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1.5 hours
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Multiple (2)
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On-site
Customer Service Excellence: Virtual Training For Call Centers (4-Hour)
IdeaGuides: Training and Meeting Facilitation
This powerful, tailored, 4 and 8 hour workshop will give your staff more than just the foundation on providing good...
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Corporate / Group Training
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4 hours
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Multiple (2)
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On-site
Customer Service Training: Critical Elements of Customer Service
Mainstream Corporate Training
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course...
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Corporate / Group Training
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2 days
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Multiple (2)
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Self-paced Online, On-site, Virtual Classroom
Customer Service Excellence Training
TrainSMART Inc.
Your customer service team needs customer service excellence training from TrainSMART! What does it take to earn business and retain...
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Corporate / Group Training
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Multiple (2)
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Webinar, On-site
Customer Service Skills Training
TrainSMART Inc.
TrainSmart’s customer service skills training workshop is a dynamic, hands-on, and practical workshop that will help your organization impact the...
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Corporate / Group Training
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Multiple (2)
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Webinar, On-site
Call Center Customer Service Training
TrainSMART Inc.
In the world of high-end customer service, there is no issue that a customer brings that is not addressed. Regardless...
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Corporate / Group Training
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Multiple (2)
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Webinar, On-site
Customer Service Training
TrainSMART Inc.
This dynamic, hands-on, and practical workshop will help your organization impact the bottom line with improved customer service skills. Delight...
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Corporate / Group Training
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1 day
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Multiple (2)
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On-site
R3 – Reassure, Relate, Resolve
Imparta
Delivering a customer experience that makes your customers smile and builds loyalty to your brand is essential. However, just understanding...
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Corporate / Group Training
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United States of America
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On-site
Sales and Customer Service Training for Call Center Agents
5.0
(1)
Mainstream Corporate Training
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element...
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Corporate / Group Training
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3 days
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Multiple (2)
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On-site, Self-paced Online, Virtual Classroom
Automotive Customer Service Training
TrainSMART Inc.
Developing a customer-centric culture is critical to building solid customer relationships. Our automotive customer service training workshop will help everyone...
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Call Center Customer Service Training
TrainSMART Inc.
If you have an inbound, outbound, or bi-directional call center, then you know how hard it is to develop the...
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Corporate / Group Training
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1 day
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Multiple (2)
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Virtual Classroom, On-site
Selling through Service
Imparta
Bad sales conversations damage customer confidence and trust. Great sales conversations grow revenue and enhance the customer relationship. In many consumer...
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Corporate / Group Training
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United States of America
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On-site
Sales Essentials for Service Teams
Imparta
Sales Essentials for Service Teams Many companies want their customer service teams to sell to their customers. This can be both...
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Corporate / Group Training
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United States of America
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On-site
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