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Using Emotional Intelligence in a Call Centre
4.0
(1)
Building Blocks Learning Network
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
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Professional Course
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2 days
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From 1,095 USD
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Multiple (2)
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Classroom, Virtual Classroom
Microsoft® Power BI
3.0
(2)
Building Blocks Learning Network
All organizations these days have significant data holdings. Leadership wants evidence to support their decision making and they know about...
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Professional Course
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2 days
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From 695 USD
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Multiple (2)
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Classroom, Virtual Classroom
Virtual Teams for Success
Building Blocks Learning Network
This course is designed for managers and team members working in a virtual environment. Whether the team is virtual, or...
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Professional Course
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3 days
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From 325 USD
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Ottawa
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Classroom
Microsoft® Excel Business Intelligence
4.0
(2)
Building Blocks Learning Network
Business intelligence (BI) involves a set of theories, methodologies, architectures, and technologies to transform raw data into meaningful and useful...
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Professional Course
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2 days
-
From 695 USD
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Multiple (2)
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Classroom, Virtual Classroom
Three-day Project Management for IT Professionals
4.0
(1)
Building Blocks Learning Network
This workshop provides participants with an organized method of planning, control and monitoring an IT project. In addition to basic...
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Professional Course
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3 days
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From 1,395 USD
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Ottawa
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Classroom
Two-Day Project Management Essentials for Government
3.6
(10)
Building Blocks Learning Network
Knowing that extended time away from the office can be difficult, Building Blocks offers this intensive workshop to accommodate busy...
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Professional Course
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2 days
-
From 1,095 USD
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Ottawa
-
Classroom
Building an Inclusive Workplace
5.0
(1)
Building Blocks Learning Network
Canada is a country of diversity, but many of our workplaces do not reflect this reality. Even when they do,...
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Professional Course
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From 325 USD
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Ottawa
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Classroom
Finding Fit
Building Blocks Learning Network
Effective public servants bring a strong sense of self to their work. They know their place in the organization --...
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Professional Course
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1 day
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From 595 USD
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Ottawa
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Classroom
Understanding Leadership Styles
Building Blocks Learning Network
There are many traits that make-up a successful leader. And the successful leader can draw on several leadership styles to...
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Professional Course
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2 days
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From 1,095 USD
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Ottawa
-
Classroom
Health and Safety Management System
Analyze and Improve Inc.
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Professional Course
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8 hours
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Multiple (2)
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Classroom, On-site
Towards Anti-Racism in the Workplace
5.0
(1)
Building Blocks Learning Network
Canada is built on the traditional land of Indigenous Peoples and much of it remains unceded. Canada is also a...
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Professional Course
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1 day
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From 595 USD
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Ottawa
-
Classroom
Working with Different Generations
5.0
(1)
Building Blocks Learning Network
While Canada is a nation of diversity, we have much work to do to ensure that in our workplaces everyone...
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Professional Course
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From 325 USD
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Ottawa
-
Classroom
Dealing with Difficult Conversations
5.0
(1)
Building Blocks Learning Network
At times, we feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive....
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Professional Course
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2 days
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From 1,095 USD
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Ottawa
-
Classroom
Continuous Improvement Toolbox
Analyze and Improve Inc.
Provide an introduction on some of the more robust and popular approaches to continuous improvement....
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Professional Course
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8 hours
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Multiple (2)
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Classroom, On-site
Lean Six Sigma White Belt
Analyze and Improve Inc.
To build an understanding of the basic concepts of Lean Six Sigma Tools and Methodologies from an awareness perspective....
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Professional Course
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2 days
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Multiple (2)
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Classroom, On-site
Retirement Planning for Executives
4.5
(2)
Building Blocks Learning Network
Retirement is no longer a distant reality. As an executive, you recognize the importance of planning for your retirement, the...
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Professional Course
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1 day
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From 795 USD
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Multiple (2)
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Classroom, Virtual Classroom
Leading and Managing for Results
Building Blocks Learning Network
Outstanding results come when you can skillfully and effectively combine your leadership and your management skills. At the basic level,...
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Professional Course
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2 days
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From 1,095 USD
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Ottawa
-
Classroom
Predictive Analytics
Analyze and Improve Inc.
Provide a basic introduction to the concepts of Predictive Analytics Tools and Methodologies from an awareness perspective. In-class exercises as...
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Professional Course
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1 day
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Multiple (2)
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Classroom, On-site
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