Problem Solving and Decision Making

Wronski Associates
Training overview
Corporate / Group Training
Virtual Classroom, On-site
1 day

Start dates
United States of America
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Inquire for more information

Course description

Problem Solving and Decision Making

This course presents proven problem solving and decision-making processes for participants to learn and experience in an interactive workshop setting. Participants are encouraged to bring live workplace issues and problems which need to be solved. This program supports continuous improvement efforts.

COVID-19 Update

In light of COVID-19, this provider is now delivering some or all of their courses online. Contact them for more information!

Training content

Course Objectives

  • Apply a problem solving tool to analyse the real problem, identify how to solve it and complete an action plan for implementation
  • Apply effective rain storming techniques to identify potential solutions
  • Utilize appropriate decision making processes to prioritize critical issues and possible solutions
  • Develop meaningful and realistic action plans for implementation of selected solutions

Key Topics

Problem Identification

  • Ways to effectively define the problem and related issues
  • Application of a group brainstorming process
  • Use of brainstorming to identify problems and potential solutions

Data Gathering

  • Identifying appropriate data sources
  • Deciding on data collection methods
  • Use of surveys, interviews, focus groups, data bases, and internet
  • Balancing data needs and resource constraints
  • Conducting a root cause analysis to identify the true problem
  • Effective questioning and probing techniques

Data Analysis

  • How to analyse and sort the data
  • Utilizing analysis tools

Decision Making

  • Determining how the problem can be solved.
  • Tools and their usage
  • Developing action plans to implement a course of action to solve the problem

Reporting on Findings

  • How to structure written findings reports
  • Effective oral presentations – individual and group

Individual Action Planning

  • Identify ways to best use this process and tool in the workplace

Why choose Wronski Associates?

Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.

Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.

Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.

About Wronski Associates

Wronski Associates

Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...

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Contact info

Wronski Associates

100 Everett Avenue
02150 Chelsea MA

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