Professional Course

Conflict Management For Contact Professionals - Train The Trainer

Vistelar, LLC, In Milwaukee
4 days
1,997 USD
Next course start
Inquire for details See details
4 days
1,997 USD
Next course start
Inquire for details See details
This provider usually responds within 48 hours 👍

Course description

Conflict Management For Contact Professionals - Train The Trainer

Become a certified instructor of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies that addresses how to:

  • Provide better customer service
  • Predict, prevent and mitigate conflict
  • Avert verbal and physical attacks
  • De-escalate resistance, anger and abuse
  • Control crisis and aggression
  • Write up, review, and explain intervention decisions

As a certified Vistelar conflict management instructor, deliver these benefits within your organization.

With “customers:”

  • Increased customer satisfaction and safety
  • Decreased risk/liability and protected reputation
  • Not having a damaging video show up on the Internet

With employees”

  • Increased customer satisfaction and safety
  • Increased safety and confidence in dealing with conflict
  • Reduced workers compensation claims from injuries
  • Improved performance, morale, engagement, and retention
  • Decreased job stress, horizontal violence and absenteeism

In employee’s personal life:

  • Better relationships
  • Improved mental health and happiness
  • Increased personal safety

This course uses Vistelar’s emotionally safe performance-driven instruction that emphasizes scenario-based skills practice and audio-/video-recorded assessments to ensure students can perform learned skills — in a supportive classroom environment.

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Upcoming start dates

1 start date available

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  • Classroom
  • Milwaukee

Who should attend?

Trainers who want to be certified to teach Vistelar’s conflict management curriculum (non-escalation, de-escalation, crisis intervention, personal protection) within their organization to contact professionals (e.g., individuals working in customer service, security & loss prevention, healthcare, education, public safety, hospitality, transit)

Training content

  • Engage in a way to not cause conflict or unnecessarily escalate situations (non-escalation)
  • Confidently and professionally deal with questioning, anger, and verbal abuse
  • Participate in difficult conversations and mediate positive outcomes
  • Effectively de-escalate conflict and remain safe in crisis situations
  • Persuade others to cooperate
  • Know what to do and how to do it when resistance or aggression results in physical engagement
  • End an interaction in a better place than where it started
  • Look good on camera no matter where an interaction ends up
  • If necessary, articulate a defense for taking appropriate action

Why choose Vistelar, LLC?

30+ years of experience in conflict management training

Hundreds of thousands throughout the world trained

Trusted by clients across 14 diverse market sectors

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Vistelar, LLC
1845 N Farwell Ave
53202 Milwaukee Wisconsin

Vistelar, LLC

Vistelar is a training and consulting institute focused on addressing the entire spectrum of human conflict — from before contact to how conflict is managed. We serve contact professionals who interact directly with the general public or an organization’s clients...

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