Learn to handle the written and the spoken tasks of managing performance in this fast-paced, hands-on class. In addition to learning how to write performance reports and accomplishment reports, attendees will learn how to have engagement conversations and feedback conversations using a coaching tool and step-by-step instructions for making feedback meaningful and easy to hear and implement.
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- United States of America
Specific course objectives include the following:
- Write performance documentation that is objective, clear, and meaningful.
- Track your staff’s and your own accomplishments throught the year.
- Write powerful accomplishment reports that go beyond merely describing the task and instead share measurable and significant outcomes.
- Become adept at having conversations aimed at increasing employee engagement and retention.
- Differentiate between engagement and feedback conversations and adeptly use both.
- Understand the role of feedback and open communication in adult learning and motivation.
- Identify the effect of workplace motivators and demotivators on employees’ engagement, productivity, and retention.
- Use a coaching model to deliver effective workplace feedback, including active listening.
- Practice giving and receiving workplace feedback using the BEER Model (Behavior, Effect, Expectation, Recap), as well as practice having engagement conversations.
- Set personal goals for engaging and coaching your staff.
(Recommended length: 1 to 2 days)
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Velocity Knowledge is an Enterprise Education Provider made up of qualified educational professionals who have survived the budget cuts, lived through the training wars, adjusted to industry changes, and learned what it is that customers are looking for. Velocity Knowledge...