The best communicators know that listening is an active practice. Whether you are facilitating dialogue, seeking feedback or ideas, or navigating conflicting viewpoints, your ability to listen in a way that accurately captures and builds on others’ thinking is crucial. This module shows participants how to use active listening as a tool in any situation where their listening will be as crucial as their message. They will learn a simple technique that will help them listen more deeply and demonstrate to others that they have been heard.
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Who should attend?
Ideal Audience: Leaders at all levels
Course delivery details
This course held by 90-minute session or can be added to another program.
Certification / Credits
Key Learning Outcomes
Participants will learn how to:
- Apply strategies for dealing with a variety of challenging conversations
- Respond positively to difficult comments and questions at the moment
- Use disarming techniques and empathy to create common ground with their audience
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The Humphrey Group
The Humphrey Group's mission is to train leaders to inspire through their communication. Since the company's inception in 1988, the team's sole focus has been to provide leadership communication skills to leaders at all levels. Since then, The Humphrey Group...