Course description
In Leadership Fundamentals II , you'll learn ...
- Deal with employee conflict
- Spot the clues that tell you how serious it is becoming
- Identify causes of employee conflict
- Reduce causes of employee conflict
Overview
Credit: 8 PDH
Length: 60 pages
This online course will teach you how to develop practical leadership skills for use with any workforce regardless of educational, professional, or social background. You will learn effective and proven techniques in dealing with employee conflict, counseling employees effectively on work performance issues, a guide to developing an effective work team, problem solving with employees, and persuading and influencing others. You will receive tools that you can use immediately in the workplace.
This online course provides practical and easy-to-follow guidance for new leaders who want to develop effective leadership skills without the pain of a trial-and-error approach. It is also effective for seasoned leaders to use as a guideline in mentoring newer ones. Systematic guidance helps users identify the clues associated with the escalating potential of employee conflict; identifying different behavior styles of handing conflict (their pros and cons); a "do-it-yourself" guide to developing an effective work team and how to use persuasion to retain good will and get what you want at work. There is also a simple, yet powerful, way to get line employees taking ownership of identifying workflow problems.
The objective of this course is to help participants develop effective leadership skills that will increase their value to their employer and their career satisfaction.
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Upcoming start dates
Who should attend?
Certificate of Completion
You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 45 questions. PDH credits are not awarded until the course is completed and quiz is passed.
Training content
This course teaches the following specific knowledge and skills:
- Deal with employee conflict
- Spot the clues that tell you how serious it is becoming
- Identify causes of employee conflict
- Reduce causes of employee conflict
- Take steps to minimize conflict
- Select an appropriate strategy to handle conflict
- Counsel employees on work performance issues while retaining good will
- Initiate a counseling session with an employee
- Identify what is keeping an employee from doing what you expect
Costs
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