Conference for Administrative Professionals

Module 1 – Owning Your Career And Why It Matters

• Understand the importance of taking charge of your career destination
• Identify the differences between a job and a career
• Determine what needs to be done if you are in a job that was once a career
• Recognize the three elements necessary for succeeding in your career
• Develop an action plan for career success

Module 2 – Assertiveness Skills-Getting What You Need

• Identify the different ways that people can relate to one another and the behaviors associated with each (Passive, Passive Aggressive, Aggressive, and Assertive)
• Identify the link between self-esteem, competence, confidence, and assertivenessSay &'No' and still sound like a team player
• Outline the four step process for asking for what you need and getting it
• Address behavior that is negatively impacting you, the team, or the organization (using a sound model for success)

Module 3 – Communicating Like a Pro-Speak it, Write it!

• Identify the reasons for communicating
• Identify your communication style and understand how to adapt to others' communication preferences
• Identify the types of communication
• Understand to communication cycle
• Identify ways to improve communication skills

Module 4 – Leading Yourself and Others

• Understand how it is possible to lead without the title of Leader, Manager, or Supervisor
• Recommend and get buy-in for changes
• Plan how to support others through change
• Plan how to become a &'Partner' vs. &'Worker'
• Find ways to create a more value-added role
• Develop a strategy for standing out from the crowd

Module 5 – Becoming a Progressive Professional

• How to create a powerful professional presence
• How do you package yourself? Create your ownbrand
• Is it worth it to get professional certification?
• The importance of emotional intelligence

Module 6 – How to Engage and Influence

• Understanding yourself and others
• Logos, ethos and pathos
• The communication 'formula'
• Six laws of influence Six principles of influence

Module 7 – Project Management for Administrative Professionals

• The five phases of project management – a miracle isn't one of them.
• Triple Constraints
• How to prevent 'things' from falling through the cracks
• Estimating your time line more accurately.
• Track and brief your projects with clarity

Module 8 – Plain Writing Made Simple

• Academic writing: The new rules for both report writing and emails
• Smart ways to add impact to your sentences
• Grammar basics that really matter
• Proofread like a pro