Corporate / Group Training
5.0 (3 Reviews)

Facilitating Through Conflict & Challenging Meeting Behaviours - In House

Facilitation First Inc, Online (+1 locations)
7 hours
Next course start
Inquire for more information (+2 start dates)
Virtual Classroom, On-site
7 hours
Next course start
Inquire for more information (+2 start dates)
Virtual Classroom, On-site
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Course description

Facilitating Through Conflict & Challenging Meeting Behaviours

Facilitating Through Conflict & Challenging Meeting Behaviours

Ask meeting facilitators what they fear most when leading discussions and they’ll tell you – conflict management and having to manage challenging behaviours. Not being able to manage difficult personalities can often result in collaboration going off topic, other participants shutting down and, most important, not achieving the meeting’s desired results. Yet healthy disagreement helps groups or individual members see problems from new perspectives, make better decisions, and build trust.

So how can we harness the strengths of conflict while limiting damage? This facilitation workshop has been designed to directly address the sources of conflict – including you – and provide methods to prevent or facilitate through them. Explore your conflict management style, learn how to mitigate client sabotage, and practice using templates and tools to successfully deploy when conflict erupts.

This workshop is particularly suited to anyone involved in change management, continuous improvement where resistance may be an issue.

Upcoming start dates

Choose between 2 start dates

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  • On-site
  • North America

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  • Virtual Classroom
  • Online

Who should attend?

Anyone who facilitates groups where conflict, resistance or challenging behaviours arise:

  • Project Leaders
  • Change Management Professionals
  • Human Resources Professionals
  • Stakeholder Engagement Professionals
  • Business Improvement or IT Consultants
  • Committee Chairs
  • Internal Consultants or Team Leaders


Facilitating Meetings With Ease or Facilitating Meetings That Work (or comparable foundation facilitation skills training)


Use this code to receive 10% off our public enrollment courses or your first in-house delivery (new clients only). The code is FINDCOURSES10.

Certification / Credits

  • Understand the facilitator’s responsibilities for managing/minimizing conflict in meetings
  • Know your own conflict style, how it affects group interactions and why a facilitator should target a collaborative style
  • Review the facilitator core practices and the impact of neutrality in conflict management
  • Learn how to start, structure, and engage during meetings to prevent conflict
  • Practice in developing targeted norms and refereeing broken norms
  • Gain clarity on the intervention continuum, the types of interventions and when to use them
  • Know and use the two-step language of intervention
  • Be able to identify the many forms of resistance and the four steps for facilitating through resistance
  • Receive personal feedback and coaching from a ‘Master’ meeting facilitator and learning peers
  • Practice new tools in a safe environment

Why choose Facilitation First?

Facilitation First has been developing great meeting leaders since 1991

Over 10,000 satisfied learners indicate they would recommend our workshops to their colleagues

Facilitation First Trainers are Master Meeting Facilitators


Average rating 5

Based on 3 reviews.
Reviews are published according to our review policy..
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Lesley R.
24 Oct 2022

It is excellent to have the time to reflect and learn about these skills that we use daily.

Marianne C.
14 Feb 2018
Hands on, relevant and interactive

Wonderful workshop. Very hands on, relevant and interactive. I will hold on to the workbook for a long time.

Monica W.
03 Mar 2015
Highly engaging, supportive and challenging and surprisingly - a lot of fun

This workshop provided seamless transition from Ease and built on previous skills to confidently and effectively manage conflict in a variety of contexts. Delivery was highly en...

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Facilitation First Inc
PO 3051, Danforth PO
M4J 0A1 Toronto Ontario

Facilitation First Inc

For over thirty years, Facilitation First has been top of mind for companies requiring Facilitation Skills Training and Professional Facilitation Services. We specialize in helping leaders and subject matter experts transition to the role of meeting facilitator, where a structured...

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