How to Communicate Successfully with Project Teams

learning objectives:

• Develop effective communication techniques for communicating project information.
• Evaluate and understand project stakeholders and their communication needs.
• Effectively communicate your message to different audiences.

Module 1: Effective Communication Elements

• Definition and Project Context
• Communication Model and Forms
• Constructive Feedback
• Active Listening

Module 2: Communication Barriers

• Filters and Selective Perceptions
• Attitudes, Beliefs, and Values
• Emotions and Meanings
• Noise and Environmental Factors
• Language and Misinterpretation
• Differences and Assumptions

Module 3: Verbal and Nonverbal Communications

• Written and Oral: Styles and Guidelines
• Tactile: Handshaking Techniques
• Spatial: Personal Space and Interaction
• Vocal: Voice Pitch, Tone, Volume, and Pace
• The 7%-38%-55% Rule: Study Findings

Module 4: Group Communications

• Mass Distribution and Media Channels
• Organizational Networks and Meetings
• Public Speaking and Presentations
• Interpersonal Communication Styles

Module 5: Electronic Communications

• Teleconferencing/Videoconferencing
• Website Content and Components
• Social Media Use in Project Management
• Email Etiquette, Structure, Methodology

Module 6: Intercultural Communications

• Cultural Diversity Considerations
• Cultural Sensitivity and Awareness
• Cultural Impacts on Project Communications
• The Spectrum of Prejudice

Wrap-Up and Action Planning