Managing Difficult People (Corporate Training)
People behavior is influenced by the situation, but more by their comprehension of the world around them. That makes some people difficult for the others. Most of us have to deal with difficult people at some time or other. The stress of handling difficult people can create a lack of productivity and reluctance to come to work
Upcoming start dates
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- United Arab Emirates
Who should attend?
Who Should Attend
This workshop benefits anyone who has to deal with difficult people or difficult issues. The training is suitable mostly for human resources managers, team leaders, retail managers, educators, consultants, customer service representatives and people who negotiate.
- Human behavior and comprehension
- Communication challenges with different people
- Establish clear understanding
- Who can be labeled as difficult people
- Cultural diversities affecting comprehension and reaction
- The Perception Divide – why it makes positive outcomes difficult
- The Communication Process
- Barriers to communication
- Choice and Control
- Emotional Intelligence
- What are the causes of difficult behavior?
- Developing Trust
- Gaining Rapport
- What is challenging behavior.
- Outcome Thinking
- Listening for understanding
- Questioning for Specifics
- Influencing Framework
- Strategies for responding to different behavior styles.
- Appreciating the impact of the different styles of behavior on each other
Certification / Credits
- Understanding difference in People
- Understanding human behavioral patterns and persona
- Understanding why people become difficult to deal with
- Avoiding Manipulations of difficult people
- Developing confidence in dealing with a number of different types of people
- Applying conflict resolution techniques
- Using words that de-escalate and give criticism effectively
- Applying assertive behavior and see instant results
Why choose Convertas?
Founded in 2006
12 Specialized trainers
100% of happy clients
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Convertas Management Consultants
CONVERTAS offers a series of specialized training services across all areas of business, helping employees develop and increase their skills. Our highly qualified trainers through our specifically designed courses and workshops, as well as our innovative training methodology, will provide...