Employee Relations Professional

Employee relations

• Definition of the employee relations function
• Main duties and responsibilities
• Administration versus operations versus welfare
• Employee relations versus human resources
• Employee relations versus personnel and administration
• Employee relations versus performance management
• Employee relations versus training and development

National labor laws

• Main sections of the labor law
• Labor law and administration
• Code of conduct
• Disciplinary matrixes
• Disputes resolution: employee, company and law
• Code of conduct and legality of the disciplinary framework
• Role of employee relations in communicating labor law

From workforce reporting to impactful analytics

• Employee relations main key performance indicators
• More data does not equal useful data
• The importance of analytics on critical business directions
• Providing implications not HR directives

Employee morale

• Organizational culture versus organizational climate
• Influencing organizational climate
• Defining employee morale
• Main principles for the development of employee satisfaction surveys
• Employee morale versus organizational health
• Tangible and intangible measures of employee morale
• The morale index

Coaching and counseling roles of employee relations

• Appropriateness of coaching and counseling
• Common mistakes done by employee relations
• Coaching methodologies and tools

Performance management and career development

• Understanding your workforce culture, capabilities and needs
• Performance management systems
• The tangibles and intangibles in performance management
• Role of employee relations in performance management and career planning
• Talent management grids
• Succession planning

Exit interviews

• The importance of exit interviews
• Exit interview form
• Conducting exit interviews

Reporting exit interview results