Course description
In-depth product and procedural knowledge enables representatives to provide truly excellent service. This course builds comprehensive expertise on company offerings and processes. Mastering this knowledge allows staff to confidently address customer inquiries, recommend tailored solutions, and ensure smooth transactions.
Many customer service representatives lack comprehensive knowledge of products, services, and operational procedures, leading to confusion and unsatisfactory resolutions. This training bridges those knowledge gaps to improve customer interactions. Learners will discover the four stages of self-management for mastering complex information. They'll explore how understanding industry competition increases success. Steps for establishing expertise and credibility will be covered. Additionally, participants will assess their leadership abilities in guiding customers through processes and offerings. Developing procedural and product mastery elevates service quality while boosting staff confidence.
Upcoming start dates
Why choose Chart Learning Solutions?
Chart Learning Solutions strives to help organizations and individuals apply the skills in their professional development. This ensures that individuals perform at optimal levels of productivity. Our innovative hybrid learning methodology will:
- Increase team and employee engagement
- Provide employee accountability
- Accelerate positive behavioural changes
- Improve skill competencies and levels of professionalism
- Promote positive cultural change
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Chart Learning Solutions
There's no denying that workplace demands are changing. It is essential that we develop, nurture, and continuously evolve our soft skills to make them the most valuable assets in our companies. Our purpose is to successfully change and enhance the...