Elicitation and Collaboration Workshop

Business Analysis' main purpose is to enable changes in an organizational context, by defining needs and recommending solutions that deliver value to stakeholders. To accomplish that, business analysts must elicit information from stakeholders and/or other sources, that can help teams discover and understand the business need (problems, opportunities, expected benefits/value, capabilities/capabilities gap, context). With that information, business analysts collaborate with business and solution stakeholders to define requirements and designs for implementing solutions (or changes to solutions) that can address that business need. All this information (elicitation results and requirements/designs) must also be communicated and confirmed/validated with all stakeholders.

In this course you will learn the critical knowledge/skills and techniques that can be used to perform the elicitation and collaboration tasks, based on recommendations provided by IIBA in the BABOK v3 Guide.

Upon successful completion of this course, you will have the required knowledge/skills and a toolkit with most common techniques to perform the Elicitation and Collaboration tasks.

In this course, you will learn and use/practice the following tools and techniques (that you can put together in an Elicitation and Collaboration toolkit*):

• Document Analysis
• Brainstorming
• Stakeholder List, Map, or Personas
• Interviews (planning, conducting, follow-up)
• Workshops
• Concept Modeling
• Reviews
• Lessons Learned
• Other techniques, based on students' expectations and/or instructor choices based on class discussions
   

Note: You will also learn how to customize this toolkit to specific characteristics of your own project or organization (by adding other tools/techniques, removing tools/techniques that you don't need, changing/improving existing tools & techniques).

Upon successful completion of this course, you will have the required knowledge/skills and a toolkit with most common techniques to perform the Elicitation and Collaboration tasks.