Course description
Saying No at Work and Surviving - The Power of a Positive "No"
Saying “no” is part of being an employee, and there’s a right way to do it in order to maintain a positive reputation at work. If you have ever struggled with saying “no” and then regretted it, this course is for you. Learn how to saying “no” at work and say “yes” to yourself and your priorities.
During this course, participants will:
Key Topics
- Understand the topic of managing expectations
- identify times when they wished they had better managed expectations with their manager, teams and other key stakeholders
- Receive tips for dealing with unclear expectations and multiple task-masters
- Understand how to handle requests “out of scope”
- Learn the Eisenhower Decision Matrix to better understand urgent vs
important when determining priorities - Learn and practice a model for delivering feedback in a constructive
and respectful manner; receive individual feedback post practice - Create a personal action plan for taking the learnings forward
Upcoming start dates
Training content
Course Objectives
- Understand ways to manage expectations
- Recognize areas of stress
- Understand how to manage stressful issues
- Know when and how to speak up
- Manage urgent vs important tasks
- Manage your brand for a successful career while balancing your needs
- Get more comfortable saying “no” and having it stick
Outline
Welcome & Introduction to The Power of a Positive “No”
Intro to Managing Expectations. Participants will be introduced to the topic of managing expectations and collectively create a list of times when they wished they had better managed expectations with their manager, teams and other key stakeholders.
- Brainstorm times/situations when you want to say “No”
- Prioritize as a team to address order of importance to audience; use consensus exercise
- Share summary of situations faced by attendees of previous sessions
- Self-assessment
Dealing with Unclear Expectations & Multiple Task-Masters
- SMART goals; principles of goal setting
- Understanding primary stakeholder
- Recognize strain of the matrix
- Rhythm/method for checking in; getting air cover when needed
Handling Requests “Out of Scope”
- On which priorities will you be measured?
- Understanding priorities can change; be flexible
- Being the voice of your manager … are you ready?
- Responding to requests outside of the team
- Ensuring you are in lock step with your manager
Is everything a priority?
- Stephen Covey’s concepts from “First Things First”
- Review urgent vs important framework
Managing overtime
- Understanding peak periods in work cycles
- Leveraging your best energy hours
- Streamline, simplify
- Setting boundaries on what’s important to you
When you need data from someone else, and you aren’t getting it
- How can the situation be avoided?
- What to do when you suspect it may happen?
- How can you respond when it does? (Using SIWA framework
Difficult Conversations
- Factors linked with delivering feedback in a constructive and respectful manner
- When we receive feedback, we experience a natural wheel of emotions
- SARAH (Shock, Anger, Resistance, Acceptance, Help)
- Participants will learn a model for delivering difficult conversations
- SIWA: Situation, Impact, What to do differently, Agree on action
- Participants will write a SIWA important for them to deliver
Skills Development
- Participants will work in triads. Using SIWA, each person will have a chance to Send, Receive and Observe. At end of each round, Observer leads discussion:
- Asks person practicing what they think they did well
- Practice Partner & Observer offer what they believe the person did well
- Observer asks person practicing what they could have done better
- Practice Partner & Observer offer what they believe the person could
have done better - Observer asks person practicing to summarize their key learning
Wrap-Up
- Communication process model … which “channels” work best?
- Participants will create a personal action plan to drive lasting improvement
Why choose Wronski Associates?
Founded in 1984 - Over 35 years of providing innovative and impactful learning and development solutions.
Long lasting client partnerships - Our top ten client relationships average 14 years and our very first client is still a client 36 years later.
Have delivered instructor-led training in 40+ countries on 6 continents, and online solutions in many, many more.
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Wronski Associates
Wronski Associates is the trusted partner for academy-minded companies looking to design and deliver innovative learning experiences that will attract, develop and retain their top talent. They work across all functions but have developed a unique expertise in our ability to...