Corporate / Group Training

Difficult Conversations

Velocity Knowledge, In United States of America
For more information about duration, please contact the course provider.
Next course start
Inquire for more information See details
For more information about duration, please contact the course provider.
Next course start
Inquire for more information See details
This provider usually responds within 48 hours 👍

Course description

  • Know the causes of difficult conversations
  • Know how to prepare for difficult conversations
  • Be able to apply proven communication techniques so that difficult conversations go more smoothly.
  • Know how to use four helpful communications styles and avoid four harmful styles.
  • Know how to handle the sometimes emotional issues that come up in performance appraisal conversations.

Upcoming start dates

1 start date available

Inquire for more information

  • On-site
  • United States of America

Training content

Course Outline

  • Opening – Discussion
  • What kinds of difficult conversations would you like to improve?
  • What are some of the causes of difficult conversations?
  • Difficult conversations defined

Three types of Difficult Conversations in the Workplace

  1. When you need to deliver bad news
  2. When the conversation unexpectedly takes a turn for the worse
  3. When one of the parties is verbally aggressive

Steps to Improving Difficult Conversations

  1. Approach them with greater self-awareness.

Activity: Giving Feelings a Name

  1. Rehearse them in advance.
  2. Apply three proven communication techniques (“Three Key Steps”)
  3. Use specific techniques for dealing with “difficult people”

The Know-it-all

The Tank

Verbal and Nonverbal Communication

  • The importance of congruence
  • Activity: Sending and reading nonverbal messages.
  • Helpful Communication Styles
    • Practice: Participants work in groups of three to use the Difficult Conversation Key Steps. Using the four styles that lead to supportive conversations and avoiding the four styles that make conversations difficult.
  • Activity: Developing Communication Style Flexibility,
  • Supportive Communication
    • What it is and why it helps prevent difficult conversations
    • How to do it
  • Practice: Supportive Communication
  • Summary/Action Plan


Inquire for costing.

Why choose Velocity Knowledge?

Customized training programs for every organization

Industry-proven instructors, consultants, and experts

Efficient learning methods for your unique business objectives

Contact this provider

Contact course provider

Fill out your details to find out more about Difficult Conversations.

  Contact the provider

  Get more information

  Register your interest

Country *

reCAPTCHA logo This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Velocity Knowledge
4416 East West Highway, 4th Floor
20814-4568 Bethesda Maryland

Velocity Knowledge

Velocity Knowledge is an Enterprise Education Provider made up of qualified educational professionals who have survived the budget cuts, lived through the training wars, adjusted to industry changes, and learned what it is that customers are looking for.  Velocity Knowledge...

Read more and show all training delivered by this supplier