Course description
ITIL was created as a set of best practices to ensure IT services are aligned to the needs of the business and support its core processes. It demonstrates how to use IT as a way to improve, transform, and grow the business, as well as create a more efficient working environment with contingencies in place.
The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.
The ITIL Foundation is a popular qualification sought by employers in IT Service Management, as ITIL is one of the most popular frameworks. This online course will provide you with all that you need to pass the ITIL Foundation certification, including videos, PDF study guides, quizzes, and a practice exam. Upon completion of the course, you will be given a voucher to take the ITIL Foundation Certification exam.
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Upcoming start dates
Who should attend?
There are no prerequisites to take this course.
Training content
This course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive three (3) months to complete the course.
Course delivery details
- Learn how to provide technical support
- Learn to successfully troubleshoot
- Learn to provide excellent customer service
- Gain communication skills
- Learn about Microsoft Windows
Certification / Credits
This course will prepare you for the ITIL Foundation Certificate exam and you will receive an exam voucher for the ITIL Foundation Certificate exam after successful completion of the course and financial obligation.
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