Course description
In Improving Workplace Communications , you'll learn ...
- How to view your daily work from a customer service perspective
- The three possible outcomes “customers” may experience from encounters with them
- How to identify “moments of truth” in your daily work life
- How to analyze your daily interactions for potential opportunities for change
Overview
Credit: 4 PDH
Length: 47 pages
Many people have probably not considered what it is like (in the eyes of others) to work with them. Like the famous cartoon character, Popeye, they think, "I am what I am and that’s all that I am..." and consider nothing more about it.
In reality, the experience of working with you can range from someone thinking, "What a jerk!" to "Wow! What a nice person. I’m glad I met him (her)!"
You may be asking yourself, "Why should I care what kind of an experience I create when working? I’m paid to work – not to create an experience."
In today’s world, that may not be very true. In fact, the more positive of an experience that you create when interacting with others may do wonders for your career or, at least, make your existing job create less wear-and-tear in your own life. This course will give you insight into specific things you can do TODAY to make your work life a lot more enjoyable and maybe expand your career opportunities, too.
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Upcoming start dates
Who should attend?
Certificate of Completion
You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 25 questions. PDH credits are not awarded until the course is completed and quiz is passed.
Training content
This course teaches the following specific knowledge and skills:
- How to view your daily work from a customer service perspective
- The three possible outcomes "customers" may experience from encounters with them
- How to identify "moments of truth" in your daily work life
- How to analyze your daily interactions for potential opportunities for change
- The choices of reaction you have when working under stress
- The messages we send to our customers before we say a single word
- How to deal effectively with angry customers and still retain good will
- How to identify your individual working style
- How to identify the working styles of others
- How to deal effectively with working styles other than your own
Costs
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