Course description
Essentials of Process Innovation
In a recent survey, 81% of CEO's consider innovation the single-most important factor in ensuring the success of their business. But how exactly do you innovate? Many people think of process improvement as a science and process innovation as an art but there are structured, practical approaches your team can utilize to redesign business processes so that they:
- Deliver results the customers care about
- Advance bottom-line or strategic goals
- Improve your position in the marketplace
Training content
- How Much Innovation Is the "Right" Amount?
- Approaches to Process Innovation
- Customer Focus, Process Focus, People Focus
Customer-Focused Innovation
- Kano Model
- Competitor Analysis
- Value Analysis
Process -Focused Innovation
- Process Extension
- The 5 Max Method
People-Focused Innovation
- Six Hats Thinking
- Facilitation
Certification / Credits
Credits: 2 PDUs from PMI and ABPMP
About ODGroup, Inc.
Orion Development Group
America’s #1 Business Process Management Provider for Professional Development & Onsite Training For more than 25 years, Orion has established itself as one of the elite and recognized experts in Business Process Management. This expertise is recognized by prominent universities...
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Contact info
Orion Development Group
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