Managing Across the Lifecycle provides a holistic picture of the critical learning points and knowledge IT management staff require on key organisational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL Service Lifecycle. After taking this course, delegates will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT Service Lifecycle.This course prepares delegates for the examination leading to the ITIL Certificate: Managing Across the Lifecycle. This is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert certification. Specifically, this course addresses the interfaces, interactions and organisational requirements between the processes addressed in the five core ITIL publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
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Individuals wishing to attain the ITIL Expert certification in ITSMIndividuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organisationIT professionals working in an organisation that has adopted ITIL and who need to be informed about and thereafter contribute to an on-going service improvement programIndividuals seeking to progress towards the ITIL Master in ITSM, for which the ITIL Expert is a prerequisite.This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners
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