Course description
Strategies for Controlling Your Emotions in High-Pressure Situations
Learn to be a better communicator in the workplace by listening and engaging with employees and co-workers.
In today’s global and fast-paced business environment, managers and leaders are continually bombarded with demanding situations requiring them to actively monitor their responses to stress. Research suggests that leaders with a skill set higher in social and emotional intelligence (SEI) competencies are more successful than their counterparts by actively implementing SEI strategies at work. Training and development interventions directed on increasing SEI appear to be effective in improving emotional competence in the workplace as well as overall work performance. You’ll learn how to be more self-aware and use SEI to your advantage when communicating in the workplace.
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Who should attend?
This live webinar is designed for
- supervisors
- team leaders
- business owners and managers
- presidents
- vice presidents
- human resource professionals
- administrative professionals.
Training content
Understanding SEI and How It Impacts Work Performance
- What the Research Says
- Increasing Inner Awareness of Strengths and Limitations
- Impact on Work Performance
Emotional Self-Management
- Identification of Triggers and Understanding Body Responses
- Emotional Cuing
- Characteristics of People With and Without This Competency
Implementation of Self-Management Strategies in the Workplace
- Identifying Strategies That Work for Me
- Creating a Personalized Plan of Development
- Taking Action
Certification / Credits
Learning Objectives
- You will be able to review implementation of self-management strategies in the workplace.
- You will be able to identify strategies that work.
- You will be able to discuss SEI and how it impacts work performance.
- You will be able to describe emotional self-management.
Contact this provider
Lorman Education Services - Live and On-Demand Courses
Lorman Education Services is a leading provider of online professional development and corporate training for organizations and individual professionals. For more than 30 years, Lorman has delivered relevant, high-quality, professional-level courses that cover a broad range of business and technical...