Course description
Effective Customer Service Training for Business Success
Customer service training programs are tailored to thoroughly train your employees and drive your organization forward by improving customer satisfaction scores. These training programs assist customer service agents in comprehending their responsibilities and keep them motivated. They are trained engagingly to foster customer loyalty by incorporating gamification, video-based, scenario-based, and social and collaborative learning into the training modules. These features allow employees to learn new skills easily with the convenience of learning anywhere, anytime. Once the training is completed, customer service agents can handle customer inquiries proficiently, increasing customer attention and retention.
Upcoming start dates
Training content
- Gamification
- Scenario-based Learning
- Video based learning
- Social and Collaborative learning
Certification / Credits
- Improved Engagement
- Higher customer Satisfaction
- Improved Agility
- Anytime, Anywhere learning
Why choose IPL?
Infopro Learning has a Customer Satisfaction (CSAT) Score of 98%
Infopro Learning has 9500 trainers across the globe
Infopro Learning was founded in the year 1989
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Infopro Learning
Infopro Learning is an award-winning workforce transformation company. The company specializes in unlocking the potential of employees, clients, and partners, which leads to improved performance aligned with the organization's strategic objectives. Infopro Learning can assist with growth, effective change management,...