Defining Virtual Community Projects for Dynamic Change

Training overview
Professional Course
Self-paced Online
7 weeks
From 179 USD

Start dates
179 USD
Start anytime

Course description

Defining Virtual Community Projects for Dynamic Change

You can’t find a solution until you have a clear idea of what the problem is. Problems come in many different forms, but most community projects are complex and have invisible elements that become apparent as one begins the process of defining the scope of the situation. This course emphasizes the use of tools such as journey mapping, persona’s, testing tools, visualizations, ethnographic interviewing, thematic analysis, prototyping, stakeholder needfinding, and storytelling to understand the problem. The idea generation and testing phases are very important to the buy-in and successful nature of an application once implemented. Upon completion of this class, the learner will be able to walk through the process of problem definition and create a problem brief to share in a virtual network.

Who should attend?


ORGC 101x

Course delivery details

This course is offered through Doane University, a partner institute of EdX.

5-10 hours per week


  • Verified Track -$179
  • Audit Track - Free

Certification / Credits

What you'll learn

  • How to create personas for the community
  • How to design surveys
  • How to devise interview questions
  • How to develop journey maps for constituents
  • How to apply and interpret thematic coding
  • How to work to tailor interventions to the community

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Contact info


141 Portland Street
02139 Cambridge Massachusetts

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