Corporate / Group Training

Executive Personal Assistant Advanced (Corporate Training)

Convertas Management Consultants, In United Arab Emirates
5 days
Next course start
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5 days
Next course start
Inquire for more information See details
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Course description

Executive Personal Assistant Advanced (Corporate Training)

This course will open to the executive or personal assistant the door to the competencies needed to excel on the job. It will provide a thorough understanding of the principles and best practices of successful senior administrators. It will also increase your impact and visibility at the office and it will enable you to derive several action plans for taking on more challenges and raising your career up a notch. Participants on this course usually are experienced senior assistants of GMs, CEOs and VIPs.

Upcoming start dates

1 start date available

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  • On-site
  • United Arab Emirates

Who should attend?

Who Should Attend

Participants on this course usually are experienced senior assistants of GMs, CEOs and VIPs. Administrators, assistants, executive secretaries, existing or prospective office managers, senior administrators and supervisors of junior level employees.

Training content

Progressive Role of the Executive or Personal Assistant

  • Changes and challenges impacting 21st Century administrators
  • Developing and broadening your role
  • Expanding yourself: going beyond expectations
  • Increasing your visibility at the office
  • Widening the managerial aspects of your role
  • Competencies of the modern personal assistant
  • Better management of your work flow

Optimizing the Relationship with the Boss

  • Establishing common objectives and priorities
  • Knowing and synchronizing expectations
  • Building and managing the relationship
  • Managers' types and ways to manage each type
  • Maximizing your value relative to the boss
  • Partnering with the boss

Effective Interpersonal Communication

  • Building excellent relationships with colleagues
  • Dealing with difficult personalities
  • Presenting your ideas and influencing others
  • Negotiating win-win outcomes
  • Perceptions, attitudes and beliefs
  • Developing self-confidence and assertiveness

Professional Business Writing

  • Crucial elements for excellent writing
  • The AIDA model of business writing
  • Writing professional e-mails
  • E-mail etiquette

Controlling Stress

  • Understanding stress
  • Symptoms that you are under stress
  • Work-related causes of stress
  • Action planning to keep stress under control
  • Time management preventive measures

Organizing Professional Meetings

  • Planning for the meeting
  • Improving the effectiveness of a meeting
  • Reasons for wasting time in meetings
  • The meeting agenda
  • Developing the agenda
  • Responsibilities of participants of a meeting
  • Action steps to take after the meeting
  • Minutes of meeting
  • Types of minutes

Dealing With Visitors and Improving Customer Service

  • Importance of internal customer service
  • Screening visitors
  • What customers pay attention to
  • Handling complaints professionally
  • Making your department customer friendly

Certification / Credits

  • Practice advanced administration techniques to effectively run the office of a senior manager
  • Develop excellent relationships with the manager to maximize productivity
  • Acquire modern communication concepts and strategies to facilitate work flow
  • Apply professional business writing techniques in e-mails
  • List the main causes of stress and prepare an action plan to keep them under control
  • Prepare and organize a professional meeting, write its agenda and take minutes accurately
  • Demonstrate professional skills in serving internal and external customers effectively

Why choose Convertas?

Founded in 2006

12 Specialized trainers

100% of happy clients

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Convertas Management Consultants
214, DBC2, Arjan
124534 Dubai

Convertas Management Consultants

CONVERTAS offers a series of specialized training services across all areas of business, helping employees develop and increase their skills. Our highly qualified trainers through our specifically designed courses and workshops, as well as our innovative training methodology, will provide...

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