Course description
Executive Personal Assistant Advanced
This course will open to the executive or personal assistant the door to the competencies needed to excel on the job. It will provide a thorough understanding of the principles and best practices of successful senior administrators. It will also increase your impact and visibility at the office and it will enable you to derive several action plans for taking on more challenges and raising your career up a notch. Participants on this course usually are experienced senior assistants of GMs, CEOs and VIPs.
Upcoming start dates
Who should attend?
Who Should Attend
Participants on this course usually are experienced senior assistants of GMs, CEOs and VIPs. Administrators, assistants, executive secretaries, existing or prospective office managers, senior administrators and supervisors of junior level employees.
Training content
Progressive Role of the Executive or Personal Assistant
- Changes and challenges impacting 21st Century administrators
- Developing and broadening your role
- Expanding yourself: going beyond expectations
- Increasing your visibility at the office
- Widening the managerial aspects of your role
- Competencies of the modern personal assistant
- Better management of your work flow
Optimizing the Relationship with the Boss
- Establishing common objectives and priorities
- Knowing and synchronizing expectations
- Building and managing the relationship
- Managers' types and ways to manage each type
- Maximizing your value relative to the boss
- Partnering with the boss
Effective Interpersonal Communication
- Building excellent relationships with colleagues
- Dealing with difficult personalities
- Presenting your ideas and influencing others
- Negotiating win-win outcomes
- Perceptions, attitudes and beliefs
- Developing self-confidence and assertiveness
Professional Business Writing
- Crucial elements for excellent writing
- The AIDA model of business writing
- Writing professional e-mails
- E-mail etiquette
Controlling Stress
- Understanding stress
- Symptoms that you are under stress
- Work-related causes of stress
- Action planning to keep stress under control
- Time management preventive measures
Organizing Professional Meetings
- Planning for the meeting
- Improving the effectiveness of a meeting
- Reasons for wasting time in meetings
- The meeting agenda
- Developing the agenda
- Responsibilities of participants of a meeting
- Action steps to take after the meeting
- Minutes of meeting
- Types of minutes
Dealing With Visitors and Improving Customer Service
- Importance of internal customer service
- Screening visitors
- What customers pay attention to
- Handling complaints professionally
- Making your department customer friendly
Certification / Credits
- Practice advanced administration techniques to effectively run the office of a senior manager
- Develop excellent relationships with the manager to maximize productivity
- Acquire modern communication concepts and strategies to facilitate work flow
- Apply professional business writing techniques in e-mails
- List the main causes of stress and prepare an action plan to keep them under control
- Prepare and organize a professional meeting, write its agenda and take minutes accurately
- Demonstrate professional skills in serving internal and external customers effectively
Why choose Convertas?
Founded in 2006
12 Specialized trainers
100% of happy clients
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Convertas Management Consultants
CONVERTAS offers a series of specialized training services across all areas of business, helping employees develop and increase their skills. Our highly qualified trainers through our specifically designed courses and workshops, as well as our innovative training methodology, will provide...