Course description
Developing Purchasing Policies & SLAs (Corporate Training)
Purchasing policies, processes and Service Level Agreements (SLAs) guide the activities of purchasing professionals and their business partners, and provide a functional and moral compass. To ensure effectiveness, these documents must be aligned to the strategic intent and the broader environment of the organization. They must also be written using an appropriate language level and style. In this course, we will demonstrate how to develop such policies, process flowcharts and SLAs in a simple, specific and appropriate style that meets the requirements of a modern organization.
This course uses a highly interactive workshop setting involving activities to plan and draft policies. We will also be designing, mapping and evaluating processes as well as drafting SLAs
Upcoming start dates
Who should attend?
Who Should Attend
Purchasing and supply chain management professionals at all levels of the organization, as well as other company personnel involved in the purchasing process.
Training content
The strategic role of purchasing
- Purchasing terms and definitions
- Evolution of purchasing into a strategic function
- Purchasing relationships within the organization
- Purchasing process
- Ethical principles governing the purchasing function
Using an appropriate writing style
- Writing in an impersonal style
- Organizing paragraphs and sentences
- Writing applications
- Simple language
- Specific language
- Positive language
- Using active verbs
- Applying easy and effective grammatical rules
- Gunning fog index for writing complexity
Writing purchasing policies
- Purchasing policies: what are they and why do we need them?
- Guidelines for writing purchasing policies
- Purchasing policy scope
- Policy contents and exclusions
- Developing purchasing policies – practical application
Designing purchasing processes and procedures
- Defining processes and procedures
- Considerations in developing processes and procedures
- Process development
- Artistic processes
- Scientific processes
- Process hierarchy
- Abstract processes
- Strategic processes
- Operational processes
- Measuring and improving process performance
- Rules governing the use of flowchart symbols
- Mapping your processes using swim lane flowcharts
- Writing detailed procedures to support process maps
Developing service level agreements
- The role of SLAs
- Understanding departmental inter-dependencies
- Principles for developing SLAs that add real value
- Typical SLA table of contents
- Writing SLA practical applications
- Service level management
- Internal SLAs
- External SLAs
- Measuring the purchasing function performance against SLAs
Certification / Credits
- Outline the strategic role of purchasing in the organization
- Practice the latest business writing techniques suited for the development of policies, processes, procedures and SLAs
- Formulate policies to effectively govern the organization's purchasing activities
- Design cross functional processes and procedures that optimize effort, cost, time, output and controls
- Develop SLAs that set smart rules of engagement between the purchasing department and the rest of the organization
Why choose Convertas?
Founded in 2006
12 Specialized trainers
100% of happy clients
Contact this provider
Convertas Management Consultants
CONVERTAS offers a series of specialized training services across all areas of business, helping employees develop and increase their skills. Our highly qualified trainers through our specifically designed courses and workshops, as well as our innovative training methodology, will provide...