Course description
Building rapport is a fundamental skill in developing strong relationships, enhancing communication, and fostering trust. Developing effective rapport-building abilities is crucial for professionals across various fields, as it facilitates collaboration, improves customer service, and creates a positive and productive environment for all interactions.
Many professionals encounter challenges in building genuine rapport, leading to strained relationships, miscommunication, and missed opportunities. This training addresses these obstacles by equipping participants with essential skills. Key learning outcomes include understanding the Primary Effect's influence on first impressions, exceeding customer expectations through the 6 F's, establishing a "Trust Fund," implementing four ways to develop confident strengths, and creating positive interpersonal relationships. By mastering these concepts, individuals can effectively connect with others, foster trust and mutual understanding, and enhance their ability to collaborate, communicate, and achieve shared goals across various personal and professional contexts.
Upcoming start dates
Why choose Chart Learning Solutions?
Chart Learning Solutions strives to help organizations and individuals apply the skills in their professional development. This ensures that individuals perform at optimal levels of productivity. Our innovative hybrid learning methodology will:
- Increase team and employee engagement
- Provide employee accountability
- Accelerate positive behavioural changes
- Improve skill competencies and levels of professionalism
- Promote positive cultural change
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Chart Learning Solutions
There's no denying that workplace demands are changing. It is essential that we develop, nurture, and continuously evolve our soft skills to make them the most valuable assets in our companies. Our purpose is to successfully change and enhance the...