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IT Project Management: Establish Quality Metrics
Develop
This course is focused on quality. You will learn to think about what quality is and what it means in...
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Professional Course
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Online
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Self-paced Online
IT Project Management: Identify and Assess Stakeholders
Develop
Once you’ve established a business case and it has justified your project, you need to figure out who your stakeholders...
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Professional Course
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Online
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Self-paced Online
IT Project Management: Match Competence to Scenario
Develop
In this course, we're going to examine the business case. You will learn about the importance of a business and...
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Professional Course
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Online
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Self-paced Online
IT Project Management: Plan a Project Rollout
Develop
In this course, we’ll talk about the careful consideration needed when rolling out a project. In your IT environments, you...
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Professional Course
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Online
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Self-paced Online
IT Project Management: Review and Disposition a Change Request
Develop
Change is going to happen. How do we know something is changing or needs to change? What needs to be...
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Professional Course
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Online
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Self-paced Online
IT Project Management: Use Metrics to Reassess the Business Case
Develop
In this course, you will learn to revisit the business case as your project progresses. The business case justified doing...
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Professional Course
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Online
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Self-paced Online
ITIL® 4 : Continual Improvement Model
Develop
In this course, you will learn the Continual Improvement Model and how to use it. You’ll consider the seven steps...
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Professional Course
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Online
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Self-paced Online
ITIL® 4 : Four Dimensions of Service Management
Develop
In this course, we're going to look at the four dimensions of service management. This course covers the PESTLE model...
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Professional Course
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Online
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Self-paced Online
ITIL® 4 : Key Concepts of Service Management
Develop
In this course, we're going to look at the key concepts of service management. That's the nature of value and...
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Professional Course
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Online
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Self-paced Online
ITIL® 4 : Practices
Develop
In this course, you will look at what a practice is in the ITIL context and how the practices relate...
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Professional Course
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Online
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Self-paced Online
ITIL® 4 : Service Management Practices
Develop
In this course, we will look at the real core of ITIL in the service management practices. You’ll learn about...
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Professional Course
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Online
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Self-paced Online
ITIL® 4 : Service Value Chain
Develop
This course explores ITIL's Service Value Chain. You’ll learn the elements of the Service Value Chain: plan, improve, engage, design...
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Professional Course
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Online
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Self-paced Online
ITIL® 4 : Seven Guiding Principles
Develop
In this course, we're going to look at the seven guiding principles for ITIL. These principles include focus on value,...
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Professional Course
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Online
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Self-paced Online
ITIL® 4 : Technical Management Practices
Develop
In this course, you will learn about technical management practices. The primary focus of the course will be deployment management....
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Professional Course
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Online
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Self-paced Online
ITIL® 4: General Management Practices
Develop
In this course, you will be looking at general management practices, those that have been adapted for service management. Specifically,...
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Professional Course
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Online
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Self-paced Online
Key Components of ITIL® 4
Develop
This course covers the key components of ITIL® 4 and provides a high-level view of the service value system and...
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Professional Course
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Online
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Self-paced Online
Leadership and Management
Develop
The Leadership and Management track helps individuals learn how to be an active leader and how to deploy communication, coaching...
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Professional Course
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Online
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Self-paced Online
Linux Administration – Advanced Command Line Skills – Command Line Kung Fu
Develop
In this course, you will learn advanced command line skills, including how to be efficient at the command line by...
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Professional Course
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Online
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Self-paced Online
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