Customer Service Training in Miami

Getting the balance right between securing sales targets and staying on the customer agenda is hard. Leaders and managers have to...

Become a certified instructor or practitioner of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies — specifically designed for...

Phone skills are a highly valuable tool to have in an employee’s skill set, and Call Center Training will help...

Call center agent attrition in the United States hovers around 30–50 percent; and burnout is a pervasive contributor to this...

This course is designed to provide the tools sales professionals need to effectively meet the competitive and challenging market they...

Become a certified instructor or practitioner of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies — specifically designed for...

Become a certified instructor or practitioner of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies — specifically designed for...

Managers and HR Professionals need to understand how to persuasively communicate important information to subordinates and other employees. Convincing Interpersonal...

At this multi-day workshop you will learn techniques to handle difficult conversations and difficult people with confidence, deal with problem...