Sales through Service Leadership
Getting the balance right between securing sales targets and staying on the customer agenda is hard. Leaders and managers have to tackle this challenge, as well as supporting, motivating and shaping high performing teams. It’s a tough role, requiring strong management skills that deliver in demanding and busy consumer environments.
Before driving performance improvement within their teams, managers have to assess and understand which of their own behaviors are supporting their individual goals, and which are getting in the way. This self-analysis is challenging and takes courage – however, it is the foundation for their future success.
This 3-day program provides skill development and direction for managers who are taking on, or need to improve in, sales through service management roles. It is built on a robust leadership model that helps managers identify and then practice the key skills and behaviors that engage, inspire and transform their teams. The training also helps managers clarify the vision and purpose of their team activities, and communicate how sales and service can be mutually supportive objectives.
Upcoming start dates
Inquire for more information
- United States of America
Who should attend?
Leaders and managers with responsibility for sales and service teams.
Imparta improves its clients’ business performance in the areas of Sales, Sales through Service and Service using highly practical and researched approaches and an integrated solution that goes well beyond simple training interventions. Imparta’s Capability Building® System combines assessment, training, coaching, application...