Course description
Home-Visit Worker Safety
OSHA and NIOSH have identified the following risk factors for workplace violence — employees who:
- Have contact with the public
- Work alone
- Work late at night or during early morning hours
- Perform duties that put them in conflict with others or that could upset people
- Deal with people known or suspected to have a history of violence
- Have a mobile workplace, deliver passengers or goods, and must enter areas with a high crime rate
- Exchange money with the public
All of these risk factor exist with home-visit workers.
The spectrum of workplace violence ranges from verbal abuse and threats of assault to actual physical assault and homicide.
As a result, home-visit workers need to know how to keep themselves safe and how respond if a threat or assault was to occur.
In other words, home visit workers need to know how to know tactics for situational awareness, non-escalation (preventing conflict), de-escalation, crisis intervention, and personal protection.
That’s the purpose of the Home-Visit Worker Safety course.
This course uses Vistelar’s emotionally safe performance-driven instruction that emphasizes scenario-based skills practice and audio-/video-recorded assessments to ensure students can perform learned skills — in a supportive classroom environment.
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Upcoming start dates
Who should attend?
Employees within any organization where their jobs require them to visit people’s homes (e.g., home care workers, child welfare workers, probation/parole officers, cable/phone technicians, utility workers, home-services workers, real-estate agents, private investigators, tax-collectors, home insurance investigators).
Training content
- Verbal conflict management tactics (non-escalation, de-escalation, crisis intervention)
- 540 degree proxemic management (situational awareness)
- The importance of minimizing distractions so you can pay attention to your environment
- When to trust your intuition
- How to practice “when-then thinking” instead of “if-then thinking.”
- Gateway behaviors and the five critical threat indicators
- How to maintain a showtime mindset to project confidence and ensure all elements of your communication (words, paraverbal, and non-verbal's) are in alignment with the situation with which you are faced
- How to use your physical presence — distance, relative positioning, and hand placement — to stay safe
- The 10-5-2 rule
- Simple tactics to respond to a physical attack
Costs
Request information for price
Why choose Vistelar, LLC?
30+ years of experience in conflict management training
Hundreds of thousands throughout the world trained
Trusted by clients across 14 diverse market sectors
Contact this provider
Vistelar, LLC
Vistelar is a training and consulting institute focused on addressing the entire spectrum of human conflict — from before contact to how conflict is managed. We serve contact professionals who interact directly with the general public or an organization’s clients...