Course description
Supporting and Troubleshooting Microsoft Windows 10 (MS-10982)
About course:
This course is designed to teach intensive troubleshooting skills for Windows 10. In this course we discuss common issues that arise and tools to help you resolve them. Some of the skills covered in this course include:
- Troubleshooting Windows installation problems.
- Troubleshooting Windows web browser problems.
- Troubleshooting application installation issues.
- Troubleshooting Windows Authentication problems.
- Use of Windows reliability tools.
Student also get skills and learned in this course include learning how to install and customize Windows 10 operating systems and apps, and how to configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10. This course also prepares the students for the Microsoft 70-697: Configuring Windows Devices certification exam.
The average salary for a IT Support & Helpdesk is $65,000 per year.
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Who should attend?
Audience:
- The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment.
- The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources.
Prerequisites:
Before attending this course, students must have:
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
- Microsoft Active Directory Domain Services (AD DS) principles.
- Understanding of the Public Key Infrastructure (PKI) components.
- Windows Server 2012 R2 fundamentals.
- Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.
Suggested prerequisites courses:
- Implementing and Managing Windows 10 (MS-20697-1)
- Deploying and Managing Windows 10 Using Enterprise Services (MS-20697-2)
Training content
Course Objectives:
After completing this course, students will be able to:
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
- Troubleshoot startup issues and operating system services on a Windows 10 PC.
- Resolve issues that pertain to hardware devices and device drivers.
- Troubleshoot Windows 10 devices remotely.
- Troubleshoot issues that pertain to network connectivity.
- Troubleshoot client configuration failures and issues with application of Group Policy Objects.
- Troubleshoot issues related to user settings.
- Troubleshoot remote connectivity issues.
- Resolve issues related to accessing resources from devices that are domain-joined.
- Resolve issues related to accessing resources from devices that are not domain-joined.
- Troubleshoot issues that pertain to application installation and operation.
- Maintain a device running Windows 10.
- Recover a device running Windows 10.
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