Introduction to Supporting Users
- The Desktop Support Technician
- The Windows Desktop Operating Systems
- Tools for Troubleshooting Windows Desktop Operating Systems
Resolving Installation Issues
- Preparing for Installation
- Preparing the Hard Disk for Installation
- How the Installation Process Works
- Troubleshooting an Attended Installation
- Troubleshooting an Upgrade
- Troubleshooting an Unattended Installation
- Troubleshooting the Boot Process
Resolving Desktop Management Issues
- Troubleshooting Logon
- Troubleshooting User Configuration
- Troubleshooting Multilingual Configuration
- Troubleshooting Security and Local Policy Settings
- Troubleshooting System Performance
Resolving File and Folder Issues
- Managing Files and Folders
- Troubleshooting Access to Files and Folders
- Troubleshooting Access to Shared Files and Folders
- Troubleshooting Access to Offline Files
Resolving Hardware Issues
- Managing Drivers
- Troubleshooting Storage Devices
- Troubleshooting Display Devices
- Troubleshooting Input and Output Devices
- Troubleshooting the Advanced Configuration and Power Interface
Resolving Print Issues
- Installing Local and Network Printers
- Troubleshooting Printer Drivers
- Troubleshooting Printers and Print Jobs
- Auditing Printers
Resolving Network Connectivity Issues
- Applying the OSI Model
- Managing Computer Addressing
- Managing Name Resolution
- Troubleshooting Remote Connection Issues
- Examine how to use troubleshooting guidelines and tools to support users.
- Identify and resolve installation issues.
- Identify and resolve desktop management issues.
- Identify and resolve file and folder issues.
- Identify and resolve hardware issues.
- Identify and resolve print issues.
- Identify and resolve network connectivity issues.
Who should attend?
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