Course description
Direct Elicitation in Internal Investigations
Bolster the efficacy of their interviews and feel satisfied with the outcome of their internal investigations.
Conducting internal investigations can often feel like a thankless task. Witnesses that are forgetful, stonewall, or otherwise provide inaccurate or incomplete information can frustrate the very purpose of the investigation entirely. Borrowing tried and true strategies developed by psychologists and utilized by law enforcement personnel, direct elicitation techniques can help break through communication barriers and obtain critical information from your witness. Learn what elicitation is, how and why it works, and who is best equipped to employ elicitation techniques. This course will explore various elicitation strategies and when and how to deploy them. Utilizing elicitation strategy in internal investigations is key to a successful investigation. This material is critical for employers who want to bolster the efficacy of their interviews and feel satisfied with the outcome of their internal investigations.
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Who should attend?
This live webinar is designed for human resource managers, benefits administrators, business owners and managers, and attorneys.
Training content
What Is Elicitation?
- Definition of Elicitation
- Purpose of Elicitation
- Characteristics of an Effective Elicitor – Who Should Be the Interviewer?
- Why Elicitation Works
Preparing for the Interview
- Define the Goals of the Interview
- Review Information About the Witness, Including Any Witness Statements (Conduct Statement Analysis)
- Draft an Outline, but Stay Flexible
Beginning the Interview
- Help the Witness Understand the Purpose of the Investigation, Their Role as Witness, and Your Role as Investigator
- Build Rapport
- Determine What Elicitation Strategy to Employ
Elicitation Strategies: When and Why to Use Them and With Whom
- Flattery
- Assumed Knowledge
- Leading Questions
- Disbelief
- Good Listener
- Erroneous Statements
- Mutual Interest
- Oblique Reference
- Silence
- Confidential Bait
- Closing the Interview
Certification / Credits
Credits: CLE, HR Certification Institute ,SHRM
Learning Objectives
- You will be able to describe the characteristics you must hone in order to become an effective elicitor.
- You will be able to discuss at least three new elicitation techniques and how to employ them in your investigations.
- You will be able to explain what direct elicitation is and how it can be helpful in obtaining truthful, factual information in your internal investigations.
- You will be able to recognize what particular elicitation technique to deploy based upon the witness temperament.
Contact this provider
Lorman Education Services - Live and On-Demand Courses
Lorman Education Services is a leading provider of online professional development and corporate training for organizations and individual professionals. For more than 30 years, Lorman has delivered relevant, high-quality, professional-level courses that cover a broad range of business and technical...